A dramatic incident unfolded at Tim Dahle Mazda in Sandy, Utah, when a disgruntled customer drove his newly purchased Subaru Outback through the dealership's front doors. The event, which occurred on December 10, 2024, has sparked discussions about customer frustration and dealership policies.
- The buyer, identified as 35-year-old Michael Lee Murray, purchased a used Subaru Outback earlier that day
- Murray claimed to have discovered undisclosed mechanical issues after the purchase
- The dealership refused to accept a return, stating the vehicle was sold "as-is"
- Murray threatened to drive through the front doors if not given a refund
- At approximately 4 p.m., Murray carried out his threat, crashing the Outback into the showroom
Aftermath and Consequences
- No injuries were reported, despite seven salespeople being near the front at the time
- The incident caused an estimated $10,000 in damages
- Murray was arrested and faces charges of felony criminal mischief and reckless endangerment
- The dealership temporarily closed due to the damage
Eyewitness Account
Aylin Hernandez, a dealership employee, commented: "He came back but with a rage. Without thinking, he just acted out on rage."
Legal Implications
The incident highlights the importance of understanding "as-is" sales agreements:
- "As-is" sales typically forfeit the buyer's right to complain about vehicle issues
- Such sales are usually conducted without warranties
- Experts recommend having used vehicles inspected by certified technicians before purchase
This event serves as a stark reminder of the potential consequences of unchecked frustration in consumer disputes and the importance of clear communication between buyers and sellers in the automotive industry.
