Western Sydney motorists are receiving much-needed financial relief as the NSW Government’s $60 weekly toll cap begins to deliver cash rebates directly to households.
As of the first quarter of the scheme, more than 350,000 e-tag account holders are eligible for a rebate, with the average refund sitting at $134 per quarter. The vast majority of these rebates are flowing into Western Sydney, where residents rely heavily on toll roads due to limited public transport alternatives.
Dylan Anderson
Top Suburbs Benefiting from the Toll Rebate
According to data from Service NSW, the suburbs with the highest number of eligible accounts include:
| Suburb | Accounts Entitled | Average Rebate |
|---|---|---|
| Kellyville | 7,406 | $145 |
| Baulkham Hills | 6,604 | $168 |
| Greystanes | 5,952 | $195 |
| Marsden Park | 5,491 | $195 |
| Moorebank | 5,220 | $147 |
Other suburbs such as Lakemba ($309), Auburn ($266), Bankstown ($235), Rosehill ($232), and Villawood ($227) had fewer claims but recorded significantly higher average rebates.
A total of $46.8 million in rebates is available to be claimed for the first three-month period of the scheme.
Who Is Eligible?
To qualify for the rebate, motorists must:
- Be a NSW resident;
- Hold a personal toll account with a NSW provider;
- Use the tolls for private trips (excluding M5 Cashback customers);
- Spend more than $60 per week on tolls for an individual tag or licence plate.
Maximum Rebate
A fair use provision ensures the integrity of the scheme, allowing motorists to claim rebates on up to $400 in tolls per week, with a maximum rebate of $340 per week per tag or licence plate.
Motorists who spend around $200 per week on tolls could receive up to $7,280 annually in rebates.
Dylan Anderson
How to Claim
Eligible customers can:
- Visit the Service NSW website
- Link their toll account to their MyServiceNSW account
- Use the Toll Tracker to view eligible trips
- Submit a claim with toll and banking details
For assistance, customers can call 13 77 88 or visit a local Service NSW Centre.
Government Response
Premier Chris Minns said the policy is delivering as intended:
“We promised to deliver this toll cap ahead of the election and I am glad to see it is drivers in Sydney’s west who will benefit from toll relief the most.”
Minister for Western Sydney Prue Car added:
“Delivering toll relief for the West will significantly ease the financial burden for working families.”
Minister for Roads John Graham stated:
“The cap is part of a multilayered approach by the NSW Government, providing immediate relief as we look at ways to make the toll network more equitable for all.”
Minister for Customer Service Jihad Dib urged motorists to act quickly:
“We want motorists to hit the pedal to the metal and lodge their claim with Service NSW.”
The $60 toll cap is a key cost-of-living measure under the NSW Government’s broader plan to make tolling fairer and more transparent, especially for residents in Western Sydney who depend heavily on the road network to commute to work, school, and services.
Dylan Anderson
Dylan Anderson
