Motorists in New South Wales may soon be free from unexpected surcharges when using parking apps, as the Minns Labor Government moves to enforce transparency in pricing. Under the proposed changes, councils will be required to ensure drivers only pay the signposted cost of parking, eliminating additional fees that have frustrated consumers.
Dylan Anderson
No More Surprise Surcharges
Many local councils across NSW have adopted ticketless parking systems, aiming to streamline payments and reduce administrative costs. However, some drivers have discovered hidden charges—such as reminder notifications costing 34 cents each—that can add more than 10% to the total parking cost.
Currently, NSW law mandates that parking authorities, including local councils, cover the costs of administering pay parking schemes. The new reforms will clarify that the advertised parking price must be the total amount paid, with no extra charges tacked on by third-party apps.
Government Takes Action
The NSW Government will consult with parking authorities to update the Pay Parking and Controlled Loading Zone Guidelines, ensuring parking fees are transparent and fair. Councils will have the opportunity to provide input on potential challenges related to the new requirements.
This follows a recent crackdown on two-tiered beach parking schemes, where homeowners received preferential treatment over renters. Additionally, the Government has mandated that street parking with permit holder exemptions must allow a minimum duration of one hour.
Dylan Anderson
Minister for Roads Speaks Out
Minister for Roads John Graham emphasized the need for fairness in parking costs:
“Councils need to read the signs – motorists are not happy about being slugged with hidden fees on top of the cost of parking.
Many motorists have been surprised and annoyed to find out the friendly reminder that their parking is running out comes with its own sting in the tail of another 34 cents on top of the bill.
The cost to park should be just as it says on the sign, regardless of how you pay. It’s a simple concept that we want all councils to get onboard with, and we are inviting their feedback to help shape improvements for the consumer.”
The Future of Ticketless Parking
While ticketless parking remains a convenient option for many drivers—allowing them to top up payments without returning to their car—the government aims to ensure that this convenience does not come at an unfair cost. Data collected from these systems is also expected to help councils improve parking availability and efficiency.
Motorists are encouraged to provide feedback during the consultation period to help shape a fairer parking system across NSW. With these changes, drivers can expect greater transparency and fewer financial surprises when paying for parking via mobile apps.
Dylan Anderson
Dylan Anderson
